Q: What are parallel imports?
A: Products that are sold directly by manufacturers in Japan and products that are sold by dealers (authorized distributors) in Japan that have direct contracts with manufacturers are called "regular imports." All other products that are distributed are “parallel imports”. Our brand new products are also parallel imports. The product itself is made at the manufacturer's factory, so there is no difference in the specifications of the product of regular imports and parallel imports. Regular imports are obliged to be sold at a fixed price by the contracted manufacturer, but parallel imports are not restricted by the manufacturer's fixed price, so it is possible to sell them at a lower price than the fixed price. . At our company, we are able to offer affordable prices to everyone due to differences in domestic and overseas and mass purchases.
In addition, we have been able to purchase a large amount by purchasing from many customers, and we are striving to offer special prices. Parallel imports are affected by exchange rate fluctuations and world affairs, so the selling price will also fluctuate.
In addition, we have been able to purchase a large amount by purchasing from many customers, and we are striving to offer special prices. Parallel imports are affected by exchange rate fluctuations and world affairs, so the selling price will also fluctuate.
Q: This is my first purchase, so I'm worried. OK?
A: Since the founding of our Gifu head office in 1986, both our Gifu and Ginza stores have been visited by many customers as a shop where they can purchase with peace of mind, as well as through mail-order sales. increase.
Q: Why is it so cheap?
A: We are able to offer affordable prices by purchasing in large quantities.
In addition, by having many customers use our products, we are able to purchase even more in large quantities, and we are able to offer special prices.
In addition, by having many customers use our products, we are able to purchase even more in large quantities, and we are able to offer special prices.
Q: Are they genuine? Are you really new?
A: Many customers seem to be worried because the price is easy to buy, but please rest assured. Of course, it's all real.
We sell not only new products (NEW), unused products (unused products), used products (USED), but also antique/vintage watches. Please see the product detail page for product conditions.
We sell not only new products (NEW), unused products (unused products), used products (USED), but also antique/vintage watches. Please see the product detail page for product conditions.
Q: Do the prices include tax? Or is it tax free?
A: All prices are indicated including tax.
Q: I hear that the price fluctuates, why?
A: The price of a product changes due to fluctuations in exchange rates and the balance between supply and demand.
Q: How soon will it arrive after purchase?
A: It may vary depending on the payment method, customer's address and delivery address, but please refer to the chart below as a guide.
Q: Can I specify the delivery time?
A: When applying, there is a field for specifying the time, so please enter it. However, please note that some areas are not adapted.
In addition, there is a possibility that the arrival will be delayed due to the delivery situation, delivery area, weather conditions, and the circumstances of the delivery company. Thank you for your understanding.
In addition, there is a possibility that the arrival will be delayed due to the delivery situation, delivery area, weather conditions, and the circumstances of the delivery company. Thank you for your understanding.
Q: Do you accept credit cards?
A: VISA, MASTER, JCB, American Express, and Diners are available.
In addition, no card information remains with us, and customer input information is also encrypted and protected, so you can use it safely.
*Credit card payments cannot be used for cash on delivery orders.
*Some products are sold at a special cash price, so credit card payments cannot be used. Please check the availability of card payment on the product details screen.
*In order to prevent unauthorized use of the card by a third party, we verify the identity of the card holder. In addition, we may submit to the contracted card company the information that you provided to us when purchasing our products.
In addition, no card information remains with us, and customer input information is also encrypted and protected, so you can use it safely.
*Credit card payments cannot be used for cash on delivery orders.
*Some products are sold at a special cash price, so credit card payments cannot be used. Please check the availability of card payment on the product details screen.
*In order to prevent unauthorized use of the card by a third party, we verify the identity of the card holder. In addition, we may submit to the contracted card company the information that you provided to us when purchasing our products.
Q: I want to return an item, what should I do?
A: Purchased items can be returned up to the next day after the scheduled delivery date, as long as the item has not been used. However, please note that we cannot accept returns or exchanges for ordered items or items that have been cut to adjust the size of belts, etc. In addition, the shipping fee to our company will be borne by the customer.
Please refer here for details. Returns Policy »
Please refer here for details. Returns Policy »
Q: What about your warranty?
A: Our warranty is attached in addition to the international warranty. You can rest assured that we will repair and guarantee free of charge based on our warranty terms for defects and natural failures that occur during normal use.
Please refer here for details. Warranty Information »
Please refer here for details. Warranty Information »
Q: Is it okay to bring the product to a nearby company store for repairs?
A: Other than the brands handled by some distributors, you can also receive repairs etc. at your nearest directly managed shop. * In that case, the repair fee will be borne by the customer.
Q: What is the delivery charge for the product?
A: We offer free shipping nationwide (excluding some remote islands).
Q: Can you ship overseas?
A: We are very sorry, but we do not ship overseas at this time.
Q: Is it possible to adjust the size of bracelets, etc.?
A: Watches purchased from us will be resized free of charge. Please note that we cannot accept returns or cancellations if the product has been cut or otherwise adjusted.
Also, if you can't adjust the size at your local watch store after purchase, please feel free to send it to us by cash on delivery and we will adjust the size.
Also, if you can't adjust the size at your local watch store after purchase, please feel free to send it to us by cash on delivery and we will adjust the size.
Q: I would like to request wrapping.
A: We offer a free wrapping service. If you wish, please fill in the fields when ordering. *Wrapping paper and ribbon may differ from the photo.